Give your intake team the upper hand.
Meet Gabbi Coach delivers real‑time AI training and feedback — including live in‑call guidance and suggestions — so your team delivers the highest quality experience to every new and existing client.
"Thank you for calling Johnson Law Group. This is Devin. Are you calling us as a new client or existing client today?"
- Open with a warm, branded greeting.
- Identify caller type early to route correctly.
- First and last name
- Best callback number
- Email address
- City and state of incident
Why Real‑Time Coaching
Intake is where cases are won. Or quietly lost.
of leads lost at intake
Bad intake calls quietly kill conversion before an attorney ever sees the case. Coach catches it in real time.
faster agent ramp‑up
New intake agents reach senior‑level performance in a fraction of the time with live, in‑call coaching.
higher signed‑client rate
Real‑time prompts turn anxious, hesitant callers into confident, signed clients on the very first call.
Illustrative benchmarks based on industry research on intake conversion and agent training.
What Meet Gabbi Coach Is
A senior trainer, in every single call.
Meet Gabbi Coach listens to every intake call in real time and gives your human agents the exact next step, the right tone, and the right words — instantly. It's the firm culture, the playbook, and the senior closer's instincts, on the line with every agent.
- Built‑in outbound dialer with contacts and recent call history
- Live transcript and sentiment detection on every call
- Suggested next step, tone, and exact language in real time
- Intake checklist that auto‑fills as the conversation happens
- Trained on your firm's culture, practice areas, and playbook
- Inbound4:322 min agoSarah Johnson(555) 234-5678
- Outbound12:0518 min agoMike Chen(555) 876-5432
- Inbound1:4835 min agoEmily Davis(555) 345-6789
- Inbound0:221 hr agoUnknown(555) 111-2222
- Outbound8:151 hr agoRobert Martinez(555) 654-3210
- John Smith(555) 100-2000
- Sarah Johnson(555) 234-5678
- Mike Chen(555) 876-5432
- Emily Davis(555) 345-6789
- Lisa Wong(555) 987-1234
Why Firms Choose Coach
Built for firms that refuse to lose intakes.
Live Transcript & Sentiment
Every word, every emotion — captured in real time. Agents see exactly when a caller turns anxious, frustrated, or ready to sign.
Next‑Step Suggestions
The right empathy line, the right qualifying question, the right close — surfaced the moment your agent needs it.
Auto‑Filled Intake Checklist
Contact info, incident details, injury, legal status — Coach tracks the checklist live so nothing slips through the cracks.
Firm‑Culture Training
Coach is trained on your firm's voice, practice areas, and intake playbook — so every agent sounds like your best agent.
How It Works
From firm playbook to live, in‑call coaching.
We Learn Your Firm
We train Coach on your firm's culture, practice areas, intake playbook, and the exact way your best agents talk to clients.
Coach Goes Live On Every Call
Live transcript, real‑time sentiment, suggested next steps, and a self‑filling intake checklist — right beside your agent.
Agents Level Up
Post‑call reports highlight what worked, what to coach next, and which agents are ready for harder cases.
Report Card & Training
Every agent gets a report card — graded on the metrics your firm cares about.
No letter grades. Each agent receives a modern, personalized report that highlights exactly what they succeeded at and the areas where they can level up — built around your firm's intake playbook, not a generic scorecard.
- Custom rubric — you define the metrics that matter (empathy, intake completeness, objection handling, callback rate, and more)
- Strengths called out per call and over time, with the exact moments that worked
- Specific, coachable areas of improvement tied to real transcript examples
- Training paths auto-generated from each agent's weak spots — no guesswork
- Empathy & ToneAcknowledging caller emotion early94
- Intake CompletenessAll required fields captured98
- Objection HandlingAddressing hesitation with confidence71
- Callback CaptureConfirmed number within first 60s82
- Brand Script AdherenceFirm-approved greeting and close88
- Strong empathy opener — "I'm so sorry to hear that you're dealing with an injury…"
- Read back callback numbers on every call — 100% accuracy
- Kept anxious callers grounded with calm pacing
- Confirm email earlier — currently captured 60% of the time
- Bridge from data capture to next-steps without long pauses
- Use firm-approved close on every call (missed on 4 of 47)
"Meet Gabbi Coach turned our intake team into closers. New hires sound like five‑year veterans, and our conversion on injured‑client calls increased. It's like having a senior trainer sitting in on every single call."
Pricing
Custom‑built for your firm.
Pricing depends on team size, call volume, and the integrations you need. Book a live demo and we'll walk you through the numbers — and show Coach running on a real intake call.
Book a Live DemoOr email hello@meetgabbi.com and we'll get back within one business day.
Ready to give your intake team the upper hand?
See Coach running on a real intake call. We'll walk you through pricing, setup, and what your team can expect in week one.